Questions before ordering

Use a bright, clear photo where the pet's face is visible. Front-facing photos usually work best.

Yes. You can contact us before or after ordering, and we can help confirm whether the photo works for your chosen product.

Some products support name engraving and some do not. If it is available, the product page will show a pet name field.

Use the chat button and send your pet photo by email. Tell us which product you are interested in so we can check the right style.

Custom products are made for one customer, so they are not normally returnable after production unless damaged, incorrect, or defective.